General Info FAQ's

How big are the MiniMeGifts.com custom figurines?
On average each figurine stands about 15-16cm or 5.5inches tall. Some designs are taller, some a bit shorter.

What are they made of?
MiniMeGifts.com custom figurines are made of very high quality polymer clay that is imported from Germany. Your figurine is non-toxic and safe to put on top of cakes (especially popular on birthday and wedding cakes!).

Are your paints safe?
All the paints that we use are high quality artist's paints that are tested and lead free.

How are the figurines made?
We have tiny elves that come in every night and make them for us! Just kidding.

Sculpting these detailed and small figurines so that they look like you takes very small and precise tools. To capture your features on such a small scale whilst working with this special polymer clay means a very steady hand, good eye, and lots of experience!

Ordering FAQ's

How do I order my figurine?
For one of the predesigned themes, just select the figurine that you like best. Click "Buy Now" and complete the payment, then wait for the email confirmation. You'll receive a facts sheet that you need to fill out and send back to us (together with two or more photos) so that we can start sculpting your figurine.

I've only got one photo of my partner, can you still make a figurine for me?
As long as it's clear we can. The more pictures, the better results.

I'd like to have my MiniMeGifts figurine to be the same as the outfit I'm wearing in the photo, can you do that for me?
Yes we can :) Just check the answer below as this will be a full customised figurine.

I'd like to order a custom figurine, how do I do that?
Send us a message to get the process started. It can all be started with an idea. You can express this to us by
- sketch and a short description
- pictures

If I don't have a picture of myself wearing the outfit can I still get a figurine of me made?
This is no problem at all. Just as the question above, we only need a sketch, an image of the theme or outfit to make what you want.

Payments FAQ's

What currency are the prices in?
All prices are denominated in US dollars (USD). You can convert into any international currency here.

What payment methods do you accept?
We accept Paypal, Visa and Mastercard (Visa and Mastercard payments are processed by Paypal).

Why does "Paypal" appear on my credit card statements?
We use Paypal to process all our orders, that includes the Visa and Mastercard transactions.

Can I get a bulk discount?
You sure can! Just contact us to find out what discounts we can offer you.

Can I buy a gift certificate?
While we haven't got this facility just yet, it is coming soon! Keep an eye on this spot :)

Can I pick my figurine up personally?
Currently we don't have this facility available. One of the reasons why is that it costs extra in overhead to have a shop front and so basically we would have to increase prices considerably (50-100%) to make this an option. We are considering this and may have this option in the future.

Shipping FAQ's

What countries do you ship to?
We ship internationally to just about anywhere in the world.

Where do you ship from?
All orders are shipped from our studios in either China or Hong Kong.

How much does it cost to ship?
To ship to anywhere in the world via airmail, it is only $15. You will also receive an online tracking code, so you will know exactly where it is.

How long does it take for it to be delivered?
Usually it takes 4-5 business days to arrive anywhere in the world with the EMS airmail service. In many cases your figurine/s will arrive quicker.

What happens if my figurine gets damaged in transit?
Your figurine is carefully packed in a protective layer of foam and then another layer of bubble wrapping, then packaged into a box. To date we haven't had any problems with figurines being damaged due to being delivered. But should it happen please get in touch with us immediately.

Also, take extra care when unpacking the figurine! If you have a small break occur such as a strand of hair, you can easily reattach it with superglue.

What shipping services do you use?
We currently use EMS as our shipping services. Over the years we have found them to be very reliable and of great service.

Do you offer insurance on shipping?
Insurance is included in the delivery service with EMS, so is online tracking.

Wedding FAQ's

For some reason we get a lot of questions from couples that are getting married that want to know the exact details of the figurines. This is totally understandable as they want the wedding to be absolutely perfect. Here are some of the most commonly asked questions.

How much do the wedding cake toppers/figurines weigh?
The figurines weigh 200-250grams each, depending on the style. Many past customers have been delighted with their wedding cake toppers and have used them on wedding and birthday cakes.

How tall are they?
The figurines from the "Wedding Series" all stand between 5.5inches and 7 inches tall.

Can I get myself and my partner made in bulk as wedding favours?
You sure can! If you would like to create a mini replica of yourself and your partner to give to your wedding guests, we can create figurines for you for as little as 100 people. For the price, it really varies and depends on the level of detail you want and the quantity you'd like. If you are even remotely interested, just drop us a line here and get a hassle free quote!

Would it be possible to order same sex couple figurines?
This is the 21st century! Of course you can. Just contact us and we can organise your order for you.

Handling & Care FAQ's

I'd like to leave my figurine on the windowsill, is that ok?
If you would like to have your figurine last a lifetime, it's not suggested that you leave it in the sun. This may fade the colours of your figurine over time. So it is better to place it out of direct sunlight.

How can I clean my figurine?
Keeping your figurine looking great is quite easy. All you have to do is wipe it down carefully with a damp cloth. You can do this because the polymer clay has water resistant properties. Should you get any stains on your figurine, you can easily wipe them off with soap or toothpaste. With proper care, your figurine can last a lifetime (or more!).

Corporate Gifts & Fundraising FAQ's

I'd like 2,000 figurines for my company's promotion, can you create them for me?
Yes, we can have your figurine designed and completed for you, if they all exactly the same. To get the bulk order discount, you need to order a minimum of 100 pieces of the same design, up to 10,000 pieces (in lots of 100s).

The more figurines you buy, the cheaper it gets for each piece, as we are using a different manufacturing process for bulk orders. This is a great idea for fundraising, too!

Does it cost me anything for the design of the figurine if I'm ordering in bulk?
You will only have to pay the sculpting fees for the original figurine for the moulds. This is USD$300 (plus $15 delivery) and you will receive this once it is completed to proof and then we will get the confirmation to start production.

"Other" FAQ's

How many changes can I make to my figurine?
When you receive your first proof in your email inbox, you can make as many required changes as you like as long as you state ALL of your requested changes in your reply.

For example, "can you please make the eyes a little bigger, and the nose smaller with no mole"

You will also get a second amendment free of charge if they were mentioned in the original request. If any other requests are to be added after the first proofing and changes request, it will be an additional fee of AUD$6 per change if they were not mentioned in your first request.

Please note: we get really, really busy during November and December - and since everyone wants their figurines as quickly as possible, we cannot make amendments to figurines during this period.

How do I get a full custom made figurine?
This is actually quite easy. All you do is go over to our contact us page and leave an inquiry - we'll take it from there.

What's the quickest time I can have a figurine made and delivered to me?
The absolute quickest that you can get your figurine is 14 days from receiving your payment and image files. This does not take into account proofing and any changes that you may want. There is also a $50-$100 surcharge for courier shipping and sculpting. Extra price really depends on the detail and where you are in the world for the rush service.

We'll email you a form and you just fill it out.

Why are your prices so low?
This is a brand new product and we would like to get as many people as possible exposed to our little business. We think you'll love your first figurine so much that you'll be back for more!

Also, our studios are based in China and Hong Kong. So basically you get a great value due to the strength of the dollar and our artists make a great living doing what they love! If we were to make our figurines in a western nation, equivalent prices would be triple of what it costs you to buy now.

I love you guys - can I give you a million dollars?
Sure, if you really want to. I'd be glad to help lighten your load (I think that question might have been a phishing scam).

Privacy FAQ's

Are my details kept private?
With MiniMeGifts.com you can rest assured that we will not sell, rent, share or loan your details to anyone.